Shipping policy

Shipping Policy

Last Updated: September 2, 2026

At BRASSERIE LUXE, we want the shipping experience to be straightforward from checkout through final delivery. This Shipping Policy provides information about where we ship, the delivery services available to customers, applicable shipping charges, estimated transit times, and procedures for common shipment-related situations.

1. Our Shipping Area

BRASSERIE LUXE currently ships orders within the United States only.

We do not provide international shipping at this time. Orders requiring delivery to an address outside the United States cannot be fulfilled through our current shipping services.

Customers are responsible for providing a valid and complete U.S. shipping address during checkout.

2. Shipping Methods

Eligible domestic orders may be shipped using one of the following options:

Standard Shipping
Estimated delivery: 3–5 business days
Shipping fee: $8.00
FREE on qualifying orders of $70.00 or more
Express Shipping
Estimated delivery: 1–2 business days
Shipping fee: $15.00

Available shipping methods and their applicable charges will be shown at checkout before an order is submitted.

3. Free Standard Shipping

Customers receive FREE Standard Shipping when the qualifying order value is $70.00 or more.

For orders below $70.00, the regular Standard Shipping charge is $8.00.

Free shipping applies specifically to Standard Shipping. Customers who choose Express Shipping will be charged the regular $15.00 Express Shipping fee, regardless of whether their order qualifies for free Standard Shipping.

4. Shipping Rates and Transit Times

Our current shipping options can be summarized as follows:

Express Shipping — 1–2 business days — $15.00

Standard Shipping — 3–5 business days — $8.00

Standard Shipping for orders $70.00 and up — 3–5 business days — FREE

Delivery estimates refer to business days and are subject to the conditions described below.

5. Order Preparation

Before an order enters the carrier's delivery network, BRASSERIE LUXE may need time to verify, prepare, package, and process the merchandise for shipment.

Order preparation time is separate from carrier transit time. Therefore, the estimated 1–2 business days for Express Shipping and 3–5 business days for Standard Shipping generally begin after the shipment has been prepared and transferred to the carrier.

Orders received on weekends or recognized holidays may begin processing on the next business day.

6. Business Days and Delivery Estimates

For purposes of this policy, business days generally mean Monday through Friday, excluding Saturdays, Sundays, and applicable holidays.

All delivery periods are estimates and are not guaranteed arrival dates.

Carrier operations may occasionally be affected by severe weather, transportation disruptions, seasonal demand, holidays, service interruptions, or other circumstances outside the reasonable control of BRASSERIE LUXE.

7. Correct Shipping Information

Customers should carefully review their delivery information before completing checkout.

A complete shipping address should include:

Recipient's full name
Street address
Apartment, suite, or unit number when applicable
City
State
ZIP code

Incomplete or inaccurate information can result in delayed delivery, unsuccessful delivery attempts, or packages being returned to the sender.

If you discover an address error after placing an order, please contact BRASSERIE LUXE promptly. We will make reasonable efforts to assist before the package ships, but we cannot guarantee modifications after fulfillment has begun.

8. Tracking Information

When tracking is available, customers may receive shipment tracking information after their order has been dispatched.

A newly issued tracking number may take some time to display movement because the carrier must first receive and scan the package into its network.

Once tracking becomes active, customers can generally use the carrier's tracking service to view the latest available shipment progress.

9. Delays During Transit

Occasionally, an order may arrive later than its original estimated delivery timeframe.

Possible causes include carrier network congestion, severe weather, transportation interruptions, holiday volumes, operational disruptions, or other unexpected events.

If your shipment appears to have experienced a substantial delay, contact BRASSERIE LUXE with your order details. We will review the available tracking information and provide reasonable assistance where possible.

10. Undeliverable and Returned Orders

A carrier may return a shipment when it cannot be successfully delivered. This can occur because of incorrect address information, missing apartment or unit details, unsuccessful delivery attempts, or other delivery-related circumstances.

If your order is returned to BRASSERIE LUXE, please contact us to discuss the available next steps.

If reshipment is required because inaccurate or incomplete shipping information was supplied by the customer, additional shipping charges may apply.

11. Packages Showing as Delivered

If the carrier marks a shipment as delivered but you cannot locate it, please first check common delivery locations around the address, including the mailbox, front entrance, porch, reception desk, package room, or another secure location.

Customers may also wish to check with household members, neighbors, building management, or the shipping carrier.

If the shipment remains missing, contact BRASSERIE LUXE with your order information so we can review the available delivery details and provide reasonable assistance.

12. Shipping Damage

Please inspect your shipment promptly after it arrives.

If the package or merchandise appears to have been damaged during transit, contact BRASSERIE LUXE as soon as possible. Where possible, retain the original shipping materials and take clear photographs showing the package and affected merchandise.

Any request for a return, refund, exchange, or replacement may also be handled according to our applicable Return & Refund Policy.

13. International Shipping Restriction

BRASSERIE LUXE does not ship internationally.

Our current shipping service is limited to eligible addresses within the United States. Orders requiring delivery outside the U.S. cannot be processed for shipment.

14. Changes to Our Shipping Policy

BRASSERIE LUXE may revise this Shipping Policy when necessary to reflect changes in shipping rates, delivery services, fulfillment procedures, carrier arrangements, or other business operations.

The most recent version of this policy will be published through our online store with its applicable revision date.

Contact Information

For questions concerning shipping fees, delivery estimates, tracking information, or an existing shipment, please contact us:

BRASSERIE LUXE
Address: 1108 Cordova Loop, Seguin, TX 78155, United States
Phone: 830-491-2712
Email: Hau61223@gmail.com