Refund policy

Return & Refund Policy

Effective Date: September 2, 2026

At BRASSERIE LUXE, we aim to provide a straightforward and dependable shopping experience. We recognize that an item may occasionally arrive differently than expected or may not be suitable for your needs. This policy describes our procedures for returns, refunds, exchanges, damaged products, and order discrepancies.

1. Return Period

Eligible merchandise may be returned within 30 days after the date of delivery.

To qualify for a standard return, the merchandise should generally:

Be unused and in its original condition.
Show no signs of wear, washing, installation, alteration, or customer-caused damage.
Be free from stains, odors, food residue, scratches, chips, or other evidence of use.
Include original packaging, labels, manuals, accessories, components, and protective materials where applicable.
Be accompanied by valid proof of purchase, such as an order number or order confirmation.

Customers should inspect products before using them to confirm that the item meets their needs.

2. Return Approval Process

All returns must be authorized by BRASSERIE LUXE before merchandise is shipped back.

To request a return, email Hau61223@gmail.com and provide:

Your full name.
Your order number.
The product you would like to return.
The reason for requesting the return.
Photographs when reporting damage, defects, missing parts, or an incorrect item.

After reviewing your request, we will provide return instructions when the merchandise qualifies.

Please do not send merchandise back without authorization. Unapproved returns may not be accepted or processed.

3. Returns Based on Personal Preference

If you received the product you ordered but decide that it is not suitable for your preferences or intended use, you may request an eligible return during the 30-day period.

For these returns:

The customer is responsible for return shipping costs.
Merchandise must satisfy all applicable return conditions.
Original shipping and delivery charges are generally non-refundable.

We encourage customers to review product descriptions, measurements, materials, specifications, and care information before purchasing.

4. Product Condition Requirements

Returned products must be reasonably suitable for resale unless the return involves a verified defect, shipping damage, or fulfillment error.

A standard return may be denied if merchandise:

Has been materially used.
Has been washed or cleaned in a manner that changes its original condition.
Has been assembled, installed, altered, or customized.
Shows stains, burns, scratches, odors, or other evidence of use.
Has been damaged through misuse or improper handling.
Is missing essential accessories or components supplied with the original order.

Each return will be evaluated according to the type of merchandise and the circumstances involved.

5. Food-Contact and Hygiene-Sensitive Merchandise

For health and hygiene reasons, products intended to come into direct contact with food or beverages may be subject to additional restrictions.

Once such merchandise has been used for food preparation, serving, storage, dining, or drinking, it may no longer qualify for an ordinary change-of-mind return if it cannot reasonably and safely be resold.

This restriction does not prevent customers from contacting BRASSERIE LUXE regarding merchandise that arrived defective, damaged, incomplete, or incorrect.

6. Products Damaged During Shipping

Please inspect your package promptly after delivery.

If merchandise arrives broken, cracked, chipped, dented, or otherwise damaged, contact Hau61223@gmail.com as soon as reasonably possible.

Please provide your order number and clear photographs showing:

The damaged merchandise.
The specific area of damage.
The exterior shipping package, where relevant.
Interior packaging or protective materials, if applicable.

Please retain the item and its packaging while we review the claim.

Depending on the circumstances, BRASSERIE LUXE may provide a replacement, eligible refund, replacement component, or another appropriate resolution.

7. Defective Merchandise

If a product appears to have a manufacturing defect that existed when it was delivered, discontinue use and contact us.

We may request photographs, a description of the issue, or other reasonable information needed to evaluate the claim.

If we verify a qualifying defect and require the merchandise to be returned, BRASSERIE LUXE will cover reasonable shipping costs for the authorized return.

8. Wrong Items or Missing Components

Please compare your delivered merchandise with your order confirmation.

If you received the wrong item, variation, quantity, or a product with missing components, email us before using the merchandise.

After verifying the issue, we may:

Send an appropriate replacement.
Provide a missing component when practical.
Authorize a return and replacement.
Issue an eligible refund.

When a return is required because of a verified fulfillment error by BRASSERIE LUXE, reasonable return shipping expenses will be covered by us.

9. Non-Returnable Products

Subject to applicable law, the following may be excluded from ordinary returns:

Merchandise that has been materially used, altered, or damaged after delivery.
Used food-contact or hygiene-sensitive merchandise that cannot safely be resold.
Personalized, engraved, customized, or made-to-order products.
Gift cards.
Products missing essential parts because of customer handling.
Merchandise damaged through misuse, improper care, or unauthorized modification.
Items clearly marked Final Sale or non-returnable before purchase, where legally permitted.

A standard return exclusion does not automatically prevent review of a claim involving merchandise that was defective, damaged, or incorrectly supplied when delivered.

10. Exchange Options

If you would prefer another eligible product, style, size, finish, or variation, contact our customer support team.

Exchange requests are subject to inventory availability.

When a direct exchange cannot be completed, you may be asked to return the original qualifying product for a refund and place a new order for your preferred merchandise.

11. Packing and Sending an Approved Return

Products should be packaged carefully to prevent damage while being transported back.

Whenever possible, use the original packaging, protective inserts, and cushioning materials.

For customer-arranged return shipments, we recommend using a carrier that provides tracking and retaining your shipping receipt until the return has been fully processed.

BRASSERIE LUXE cannot guarantee reimbursement for customer-arranged return packages that are lost before reaching the designated return destination.

12. Inspection After Return

Receiving a return package does not automatically mean that a refund has been approved.

After the merchandise arrives, we may inspect:

The identity and condition of the returned product.
Whether it shows signs of use or customer-caused damage.
Whether applicable accessories and components are included.
Whether original packaging is present when relevant.
Whether the return complies with the applicable timeframe and conditions.

We will notify you after the evaluation has been completed.

13. Refund Method

Approved refunds will generally be returned to the original payment method used to place the order.

Once BRASSERIE LUXE issues the refund, your bank, card issuer, or payment provider may require additional processing time before the credit appears in your account.

The timing of that financial-institution processing is outside our direct control.

14. Shipping Charges and Return Costs

For returns resulting from a customer's change of mind, preference, or incorrect selection:

Return shipping is generally the customer's responsibility.
Original shipping or delivery fees are generally non-refundable.

For verified damaged, defective, or incorrectly supplied merchandise, BRASSERIE LUXE will handle reasonable authorized shipping expenses as appropriate.

Mandatory consumer protection requirements will apply whenever they provide different rights.

15. Order Cancellations and Changes

If you need to cancel or modify an order, please contact Hau61223@gmail.com promptly after placing it.

We will make reasonable efforts to accommodate your request before fulfillment begins. However, cancellation or modification cannot be guaranteed after an order has been processed, packed, or transferred to the shipping carrier.

If the order has already shipped, eligible merchandise may be returned after delivery in accordance with this policy.

16. Consumer Rights

This Return & Refund Policy establishes BRASSERIE LUXE's standard procedures and does not waive, restrict, or exclude consumer rights or remedies that cannot legally be waived under applicable United States federal, state, or local law.

Where mandatory consumer protection law provides additional or conflicting rights, the applicable legal requirements will take precedence.

17. Contact BRASSERIE LUXE

For questions concerning returns, refunds, exchanges, damaged products, incorrect orders, or other return-related matters, please contact:

BRASSERIE LUXE
Address: 1108 Cordova Loop, Seguin, TX 78155, United States
Phone: +1 (830) 491-2712
Email: Hau61223@gmail.com

When contacting us regarding an existing order, please include your order number and the email address associated with the purchase so we can assist you efficiently.